How much deposit is required?
We require a 25% of the value of your hire to secure your booking. The remaining balance is due no later than 28 days before the event hire date. A security deposit is also required and this will be detailed within the hire agreement.
How long is the advertised hire period?
Unless specifically arranged at the time of booking, all standard hires are based on a total of up to 3 days:
Day one: delivery/pick up.
Day two: event.
Day three: collection/drop off.
What happens if I break or lose something I hired?
Items are hired to you the customer named on the booking form. The responsibility of ensuring the product(s) are not damaged is part of the hire agreement. If any damage is caused, then any charges relating to the repair or replacement would fall on the responsibility of the customer named on the invoices/receipts. The cost of damages would be deducted from the security deposit. Should the cost of damages be greater than the security deposit value then the named hirer will be invoiced the difference.
What if I’m late returning any items?
Late fees will be detailed within the hire agreement Any late returns risk our ability to hire our items to our next customer therefore, we must insist you return all items on the date agreed.
What areas do we cover?
We cover areas in the North East of England, including County Durham, Sunderland, Newcastle, Gateshead, Tyneside and Northumberland.
Can I extend the hire term?
Extensions to the term must be agreed prior to hire and detailed within your hire agreement, otherwise late fees will be applied.
What events do you cover?
We cover weddings, parties, corporate events, baby showers, proms, birthdays & gender reveals. If you have an event in mind and what to know if we can help, then please get in touch with the team.
Do you supply linen such as chair covers?
We do not hire out linen such as table clothes, napkins, and chair coverings.
What are the opening times for collection and return?
Return dates and times will be agreed prior to rental. Please ensure you return items on the agreed date to avoid late fees.
Do you do balloons?
We currently do not offer balloon displays.
Cancellation policy?
Cancellation policies are detailed within your hire agreement. Deposits are non-refundable. However, we can offer to change your event date should the package be available. If the package is not available on your new date, then we will offer alternative dates, but deposit will not be refunded. If you cancel with 90 days before the hire start date then 50% of the total hire cost is payable, minus deposit. If you cancel 28 days or less before the hire start date then 100% of the rental cost is payable, minus deposit.
Can I change the date of the hire?
Yes, you may change the date of your event once, providing your new requested date if available.
Can you split the packages to reduce costs?
Our packages cannot be split, but we do have separate decorations that are available to hire that may be of interest to you. Please contact us and we will always see what we can do to help.
Can I place items outside?
All items are indoor use only unless otherwise specified. No items are to be left outside overnight and remain the responsibility of the hirer until returned.
Can I pay in monthly instalments?
For all bookings you must pay a 25% deposit. The remaining balance is due 28 days before the event date. We currently do not have a facility for monthly payments.
Do you have a showroom?
Yes, we have a showroom in Houghton-le-Spring and appointments can be made by contacting us. Please note that we operate our showroom by appointment only.
Is delivery extra?
Delivery, and setup, is available on some packages. Please check your package at time of booking to understand what options are available.
Do you setup the items?
Delivery, and setup, is available on some packages. Please check your package at time of booking to understand what options are available.
Can I use real candles?
We ask all customers to use the flameless candles provided to prevent damage to the items. If you wish to use real candles then speak to us first to discuss. Using real candles without agreement will incur cleaning or damage costs.